Common causes
- No activity for about ten minutes on desktop.
- The Slack app or tab is in the background, or your computer locked or went to sleep.
- You, or an earlier session, set yourself to away by hand. Manual away stays until you change it.
- Your network dropped and Slack couldn’t reach your client.
- On mobile, you left the app.
Quick fixes
- Click your profile picture and set yourself as active.
- Check you haven’t left “Set yourself as away” turned on.
- Keep the Slack window open and your computer awake while you work.
- Don’t confuse Away with Do not disturb: pausing notifications doesn’t change presence.
When the computer will be off
No setting on your laptop can keep Slack active while the computer is off. If you still want your status to follow your hours, a cloud service like Stayslit can hold the connection for you.